Refund policy

Welcome to fleedonow.com. Customer satisfaction is very important to us, and we strive to provide high-quality fashion apparel and a smooth shopping experience. This Return & Refund Policy explains the terms and conditions regarding returns, refunds, exchanges, cancellations, and related services offered by our store.

By purchasing products from fleedonow.com, you agree to the terms outlined in this policy.

1. General Return Eligibility

We want our customers to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The return request must be initiated within 7 days of product delivery.

  • The item should not show signs of wear, damage, alteration, or misuse.

  • Certain products such as innerwear, personal-use items, clearance sale items, or customized products may not be eligible for return due to hygiene and business reasons.

fleedonow.com reserves the right to reject returns if the returned product does not meet our return conditions.

2. Non-Returnable Products

The following categories are generally not eligible for return or exchange:

  • Products purchased during special clearance or final sale events

  • Gift cards or promotional vouchers

  • Customized or personalized products

  • Used, damaged, or washed items

  • Products returned without original packaging or tags

  • Items damaged due to improper handling by the customer

Please review product descriptions carefully before placing an order.

3. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

Customers should provide:

  • Order number

  • Clear images of the product

  • Images of packaging and shipping label

  • Brief explanation of the issue

Once verified by our support team, we will arrange:

  • Replacement of the product, or

  • Refund to the original payment method, depending on product availability and customer preference.

We reserve the right to inspect and verify all claims before approving a refund or replacement.

4. Return Process

To initiate a return request, customers can contact us using the details below:

Email: fleedonow@gmail.com
Phone: 9593091826

Please include:

  • Your full name

  • Order ID

  • Registered mobile number

  • Reason for return

  • Product images if applicable

After reviewing your request, our support team will provide return instructions.

Customers must securely pack the product before handing it over to the courier partner. fleedonow.com will not be responsible for items damaged during return transit due to improper packaging.

5. Return Shipping Charges

In certain situations, customers may need to bear return shipping costs unless:

  • The wrong product was delivered

  • The item arrived damaged or defective

  • The product received is significantly different from the order placed

If the return is due to personal preference such as:

  • Size issue

  • Change of mind

  • Color preference

  • No longer needed

then shipping and handling charges may not be refundable.

6. Refund Policy

Once the returned product is received and inspected by our quality team, refunds will be processed accordingly.

Refund approval depends on:

  • Product condition

  • Return eligibility

  • Compliance with this policy

Approved refunds are usually processed within 7–10 business days.

Refunds may be issued through:

  • Original payment method

  • Bank transfer

  • Store credit

  • Wallet refund

depending on the original transaction method and operational feasibility.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

7. Exchange Policy

We may offer exchanges for eligible products subject to stock availability.

Exchange requests can be made for:

  • Size replacement

  • Different color

  • Defective product replacement

Exchange requests should be raised within the specified return period.

If the requested exchange product is unavailable, customers may receive:

  • Store credit

  • Alternative product option

  • Refund as per eligibility

fleedonow.com reserves the right to deny exchanges if the product condition is unsatisfactory.

8. Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once the order has been dispatched, cancellation requests may not be accepted.

To request order cancellation, customers should contact us immediately after placing the order.

If payment has already been made for a cancelled order, the refund will be processed according to our refund timelines.

9. Late or Missing Refunds

If you have not received your refund within the expected period:

  • Check your bank account again

  • Contact your credit/debit card provider

  • Contact your bank for processing updates

If you still face issues, please contact us at:
Email: fleedonow@gmail.com

We will assist you in tracking the refund status.

10. Refusal of Returns

fleedonow.com reserves the right to refuse returns or refunds in the following situations:

  • Product returned after the allowed period

  • Product used or damaged by customer

  • Missing tags or packaging

  • Fraudulent return claims

  • Repeated misuse of return policy

  • Product differs from originally shipped condition

All return decisions made by fleedonow.com shall be considered final after verification.

11. Product Color & Appearance Disclaimer

We make every effort to display product colors and images accurately. However, actual product appearance may vary slightly due to:

  • Screen resolution differences

  • Lighting conditions

  • Photography effects

  • Device display settings

Such minor variations shall not be considered defects.

12. Incorrect Address & Delivery Failure

Customers are responsible for providing accurate shipping information.

fleedonow.com will not be liable for delivery failures caused by:

  • Incorrect address

  • Incorrect phone number

  • Unavailability of recipient

  • Refusal to accept delivery

Additional shipping charges may apply for re-delivery attempts.

13. Fraud Prevention & Verification

To maintain secure transactions, fleedonow.com reserves the right to:

  • Verify customer identity

  • Request additional proof for suspicious orders

  • Reject refund or return requests suspected of fraud

Any fraudulent activities may result in account suspension or legal action where applicable.

14. Changes to Return & Refund Policy

fleedonow.com reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Continued use of our website after policy modifications constitutes acceptance of the revised policy.

15. Contact Information

For return, refund, exchange, or cancellation-related assistance, please contact:

Store Name: fleedonow.com
Email: fleedonow@gmail.com
Phone: 9593091826

Business Address:
Village - Bhurgeriya
P.O - Kantapukur
P.S. - Bagnan
District - Howrah, West Bengal
PIN Code - 711303
India

GST No.: 19ATIPM0153B1Z1

We appreciate your trust in fleedonow.com and thank you for shopping with us.