Shipping policy


Welcome to fleedonow.com. We are committed to delivering your orders in a safe, timely, and efficient manner. This Shipping Policy explains how orders are processed, shipped, delivered, and handled for customers purchasing from our store. By placing an order on our website, you agree to the terms mentioned in this policy.

1. Company Information

Business Name: Fleedonow
Website: fleedonow.com
Email: fleedonow@gmail.com
Phone Number: 9593091826
GST Number: 19ATIPM0153B1Z1

Business Address:
Village - Bhurgeriya
P.O - Kantapukur
P.S. - Bagnan
District - Howrah
West Bengal – 711303
India

2. Shipping Coverage

Fleedonow currently ships products across most locations within India. We work with reliable courier and logistics partners to ensure safe and smooth delivery of your products.

At this time, international shipping may not be available for all products. Customers outside India are advised to contact us before placing an order to confirm shipping availability.

3. Order Processing Time

All orders are processed after successful order confirmation and payment verification.

  • Orders are usually processed within 1 to 3 business days.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During festivals, sales, promotional campaigns, or high-demand periods, processing times may increase slightly.

Once your order is processed and shipped, you will receive a shipping confirmation message or email containing tracking details.

4. Estimated Delivery Time

Delivery timelines may vary depending on your location, courier availability, weather conditions, and other operational factors.

Estimated Delivery Schedule:

  • Metro Cities: 3–7 business days

  • Tier 2 & Tier 3 Cities: 5–9 business days

  • Remote Areas: 7–14 business days

Please note that these are estimated timelines and not guaranteed delivery dates.

5. Shipping Charges

Shipping charges may vary depending on:

  • Product weight and dimensions

  • Delivery location

  • Ongoing promotional offers

  • Courier partner pricing

Customers can view applicable shipping charges during checkout before completing payment.

Fleedonow may also offer:

  • Free shipping on selected products

  • Limited-time free delivery promotions

  • Discounted shipping offers during sales campaigns

6. Order Tracking

After dispatching your order, tracking information will be shared through email, SMS, or WhatsApp, depending on the contact details provided during checkout.

Customers can use the tracking number to monitor shipment progress through the courier partner’s tracking system.

If tracking information is not updated immediately, please allow 24–48 hours for courier systems to refresh.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a package.

If delivery fails due to:

  • Incorrect shipping address

  • Customer unavailability

  • Unreachable phone number

  • Refusal to accept delivery

the package may be returned to us. In such situations, additional shipping charges may apply for re-shipment.

Customers are requested to provide accurate address and contact details to avoid delivery issues.

8. Delayed Delivery

While we strive to deliver all orders within the estimated timeframe, certain delays may occur due to:

  • Natural disasters

  • Heavy rainfall or floods

  • Political disruptions

  • Transportation strikes

  • Courier operational delays

  • High order volumes

  • Remote delivery locations

Fleedonow will not be held responsible for delays caused by external logistics or unforeseen circumstances beyond our control. However, we will always try our best to assist customers and provide shipment updates.

9. Incorrect Address Information

Customers are responsible for entering the correct shipping address and contact details during checkout.

If an incorrect address is provided:

  • Delivery may fail or be delayed

  • Additional shipping charges may apply

  • Orders may be returned or canceled

If you notice an address mistake after placing an order, please contact us immediately at fleedonow@gmail.com or call 9593091826.

Address changes may not be possible once the order has been shipped.

10. Damaged or Tampered Packages

Customers are advised to inspect packages at the time of delivery.

If you receive:

  • A damaged parcel

  • A tampered package

  • An open box

  • A missing item

please:

  1. Take clear photos of the package immediately

  2. Contact us within 24 hours of delivery

  3. Share your order details and issue description

We will investigate the matter and provide an appropriate resolution based on verification.

11. Partial Deliveries

In some cases, multiple items from the same order may be shipped separately due to:

  • Product availability

  • Warehouse logistics

  • Packaging requirements

Customers will not be charged extra shipping fees for split shipments unless specifically mentioned.

12. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable pin codes.

Fleedonow reserves the right to:

  • Limit COD availability

  • Reject COD orders in high-risk locations

  • Request prepaid payment for certain orders

Customers placing repeated fake or refused COD orders may be restricted from future COD purchases.

13. Shipping Restrictions

Certain products may have shipping limitations based on:

  • Regional courier restrictions

  • State regulations

  • Product category

  • Availability issues

If a location is not serviceable, customers will be informed during checkout or after order verification.

14. Lost Shipments

If your package appears lost in transit, please contact us immediately.

We will coordinate with the courier partner to investigate the issue. Resolution timelines may vary depending on the courier company’s investigation process.

Fleedonow reserves the right to determine whether a replacement, refund, or alternative solution will be provided after reviewing the shipment status.

15. Refused Deliveries

If a customer refuses delivery without valid reason:

  • Shipping charges may become non-refundable

  • Future COD access may be restricted

  • Re-shipping fees may apply for repeated delivery refusals

We encourage customers to contact us before refusing any shipment.

16. Packaging Standards

We take appropriate measures to ensure products are packed securely to minimize damage during transportation.

Packaging methods may vary depending on:

  • Product size

  • Product fragility

  • Delivery destination

  • Courier requirements

17. Customer Support

For any shipping-related questions or concerns, customers may contact us through the following details:

Email: fleedonow@gmail.com
Phone: 9593091826

Business Address:
Village - Bhurgeriya
P.O - Kantapukur
P.S. - Bagnan
District - Howrah
West Bengal – 711303
India

We aim to respond to customer queries within 24–48 business hours.

18. Policy Updates

Fleedonow reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about the latest shipping practices and policies.

19. Acceptance of Policy

By using fleedonow.com and placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Thank you for shopping with Fleedonow. We appreciate your trust and support.